Customer Service Representative job in Hudsonville, MI, USA. by SoundOff Signal
Requirements
Must have
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proven ability to handle conflict and navigate difficult conversations professionally
- Exceptional phone etiquette and interpersonal skills
- Highly detail-oriented and organized
- Able to understand and follow written work instructions and processes
- Strong multitasking and time management abilities
- Willingness to work flexible hours as needed
Nice to have
- Additional education or certification
- 2+ years of experience in customer service or administrative role
- Experience with Salesforce (CRM)
- Experience with Syteline (ERP)
- Experience with 8x8 phone system
What you'll actually do
- Process customer orders accurately and efficiently using Salesforce and Syteline systems
- Process cases through Salesforce
- Handle inbound and outbound phone calls using 8x8 phone system
- Collaborate daily with other departments to ensure seamless customer support
- Take initiative in solving problems and resolving customer concerns
- Maintain accurate records and documentation related to customer interactions
What you get
- Pattern
- Permanent · Full-time · On-site · Hudsonville, MI
Skills
How to apply
Listed on SoundOff Signal's website — you'll be redirected there.
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